Effective Date: January 1, 2025
At Motivated Savages, we’re committed to making your experience positive, whether you’re ordering custom merchandise or booking a coaching session. Here’s how we handle returns, refunds, and rescheduling.
Physical Products (Printify Orders)
All merchandise is printed on demand through Printify, which means each item is made just for you.
Returns
We only accept returns for the following reasons:
- Damaged items
- Misprinted designs
- Incorrect size or item (if it does not match your order)
To request a return:
- Email motivatedsavages@gmail.com within 7 days of receiving your order
- Include your order number and photos of the issue
- We’ll work with Printify to resolve the issue quickly
We do not accept returns for:
- Buyer’s remorse
- Wrong size selected by customer
- Delays due to shipping carriers
Refunds
If your return is approved, we will offer:
- A replacement item at no extra cost
- Or a full refund to your original payment method
Refunds typically take 5–10 business days to process.
Digital Products
All sales of digital downloads (eBooks, templates, guides) are final.
- Due to the nature of digital goods, we do not offer refunds once the file has been delivered or downloaded.
- If you have trouble accessing your purchase, email us for assistance.
Coaching Sessions
We understand life happens—here’s what you need to know:
Rescheduling
- You may reschedule up to 24 hours in advance with no penalty
- Use your booking confirmation link or contact us via email
Missed Sessions / Late Cancellations
- Cancellations within 24 hours may be forfeited with no refund
- No-shows are considered non-refundable
Refund Exceptions
If you feel your coaching session did not meet expectations, we invite you to contact us. We value feedback and may offer:
- A one-time reschedule
- Partial credit toward a future session
Contact Us
For returns, questions, or concerns: Email: motivatedsavages@gmail.com
Motivated Savages – We’re here to grow with you, not hassle you.
